Privacy Statement

Chap Stays (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website or stay at one of our properties.

1. Information We Collect

We may collect and process the following data:

» Personal Information: Name, email address, phone number, and booking details
» Payment Information: Billing address and payment details (processed securely via third-party providers)
» Booking Information: Stay dates, property details, and guest preferences
» Communication Data: Messages, enquiries, or support requests
» Technical Data: IP address, browser type, and website usage (via cookies)

2. How We Use Your Information

We use your data to:

» Process and manage your bookings
» Communicate with you about your stay
» Provide customer support
» Improve our website and services
» Send important updates or booking confirmations
» Comply with legal obligations

We do not sell your personal data to third parties.

3. Legal Basis for Processing

We process your data under the following lawful bases:

» Contract: To fulfil your booking
» Legitimate Interest: To improve services and communication
» Legal Obligation: To comply with regulations
» Consent: Where applicable (e.g. marketing emails)

4. Sharing Your Information

We may share your data with:

» Payment processors (e.g. Stripe, PayPal)
» Booking platforms (e.g. Airbnb, Booking.com)
» Property management systems and service providers
» Legal or regulatory authorities where required

All third parties are required to handle your data securely.

5. Data Retention

We only keep your data for as long as necessary to:

» Fulfil your booking
» Meet legal, tax, or accounting requirements
» Resolve disputes

6. Your Rights

Under UK GDPR, you have the right to:

» Access your personal data
» Request correction of inaccurate data
» Request deletion of your data
» Object to processing
» Request data portability

To exercise your rights, contact us at: contact@chapstays.com

7. Cookies

Our website may use cookies to improve your experience and analyse traffic. You can control cookie settings through your browser.

8. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Chap Stays
Email: contact@chapstays.com
Website: ChapStays.com